CONTACT US
Tel: 07734 937521

emma@onceuponatable.co.uk

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© 2020 by Once Upon A Table.

SHIPPING POLICY

Postage and packing: Royal Mail or courier service depending on product.* Standard 3-5 working days delivery service

To return your product, you should mail your product to: Court Cottage, Burchetts Green Lane, Maidenhead, Berkshire, SL6 3QW

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Once Upon A Table does not take responsibility for items left in a safe place by the delivery company. A request for the goods to be left in a particular place on delivery is at the customer’s own risk.  If your order is damaged upon arrival, please send a photo of the damaged item along with your order number to emma@onceuponatable.co.uk within 24 hours. We will refund or replace faulty items free of charge so long as we are notified within 24 hours of the customer receiving the item.

The products bought on Once Upon A Table will be delivered to one address in mainland UK or the Isle of Man. For locations outside of mainland UK postcodes or the Isle of Man, please email emma@onceuponatable.co.uk with your order and delivery address and we will send you a calculated shipping fee and estimated delivery time. International orders are welcome but delivery pricing is calculated on a case-by-case basis and we reserve the right to refuse to deliver to countries not covered by Royal Mail. Deliveries outside of the UK may be subject to import taxes and/or additional charges. In this case, the customer is responsible for the charges.

If you are shipping an item over £50, you should consider using a trackable shipping service such as a parcel courier service We don’t guarantee that we will receive your returned item.

RETURN & EXCHANGE POLICY

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note our non returnable items are:

  • Commissioned/bespoke illustrations, prints or products cannot be returned once they have been completed.

  • Gift cards

To complete your return, we require a receipt or proof of purchase. Please notify emma@onceuponatable.co.uk if you intend to return your purchase and indicate the reason for doing so to help us improve customer satisfaction and future service. Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at emma@onceuponatable.co.uk.

 

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item or a different design, please send us an email to emma@onceuponatable.co.uk Please get in touch before sending your item back if it’s only to exchange for a different design (to check stock levels) to: Court Cottage, Burchetts Green Lane, Maidenhead, Berkshire, SL6 3QW or call 07734 937521

 

AVAILABILITY AND STOCK

Due to the nature of the items sold on this website being handmade, shipping times may vary. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. 

If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product. Please note if your order is required for an event such as birthday or wedding that will occur within the next 7 days please contacts emma@onceuponatable.co.uk prior to ordering to so that we can ensure you will receive your order on time your event.

Please note if a product states that it is currently out of stock, that the manufacture lead times can be up to 4 weeks (especially during the Christmas period). Please get in touch to check delivery times if there is a product you would like urgently before placing an order.